George Packer's post on his roofer's problems with "the texting class" is fascinating and awful. Here's a quote:
"It’s like they’re afraid of me! So they hire a guy who’s more comfortable dealing with a masculine-type person. I stand there and talk to the customer, and the customer doesn’t talk to me or look at me, he talks to the intermediary, and the intermediary talks to me. It’s the yuppie buffer.” He wasn’t slurring gay men—he described these customers as mainly “metrosexuals”—nor was the problem all yuppies, some of whom had been his customers for years. It was a new group who had moved from Manhattan in the past few years, and who could not detach themselves from their communications devices long enough to look someone in the eye or notice the source of a leak."